24/7 Customer Support

Why Us

Live Chat

Get in touch with a customer service representative using our live chat option to receive real-time answers to your questions.

LIVE CHAT

Ticketing System

You can find us 24/7/365 via the super-fast ticketing system integrated in your Control Panel. We have a 1-hour response time guarantee for all questions.

Phone

Contact us over the phone during business hours for any pre-sale inquiries that you may have regarding our services.

US Toll Free: +1-855-211-0932
US: +1-727-546-HOST(4678)
UK: +44-20-3695-1294
AU: +61-2-8417-2372
OUR ID: 43121

Monday to Friday:10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM AEST/AU

Video Tutorials

You can quickly learn how to create an email account or how to import a MySQL database, for example, with the help of our detailed video tutorials.

Cloud Hosting support

You can enjoy the benefits of a top-quality 24x7 technical support service with each of our cloud hosting plans. Our support staff is trained to quickly attend to all your questions and help requests. Through our ticketing system, you will be able to submit your inquiry and a support team member will get back to you within maximum 60 minutes. Actually, the average response time is 20 minutes.

VPS hosting support

All of our VPS packages are backed up by a 24x7 technical support service. We provide support for all pre-installed applications on your virtual machine, including the Hepsia Control Panel, which comes for free with all OpenVZ VPS packages. You can get in touch with us over email or through the ultra-fast ticketing system.

Dedicated Hosting support

Each dedicated server is backed up by a round-the-clock tech support service. You can contact us anytime with any questions about all pre-installed applications on your server. If you face problems with your OS setup or have questions about our Hepsia Control Panel - let us know. We'll try our best to get back to you within 60 minutes at the latest.